Welcome to Shoe Fancy Shop’s FAQ section! We’ve compiled answers to the most common questions about our fashionable footwear, delivery options, and shopping experience. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Products

What types of shoes do you offer?
We specialize in fashionable footwear for every occasion, including:
  • Boots
  • Clogs
  • Flats
  • Heels
  • Loafers
  • Oxfords
  • Sandals
  • Sneakers & Athletic Shoes
Our collection combines style with comfort to keep you stepping in confidence.
Are your shoes true to size?
Most of our customers find our shoes true to size. However, we recommend checking individual product descriptions for any specific sizing notes. If you’re between sizes or unsure, consider ordering a half size up for optimal comfort.
Do you offer wide width options?
Yes! Many of our styles are available in wide widths. Look for the “Wide” option in the size selection dropdown when available.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting the “Create Account” option. Having an account allows you to:
  • Save your address preferences
  • Track order history
  • Enjoy faster checkout on future purchases
Can I modify or cancel my order after placing it?
We process orders quickly to get your shoes to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and encrypted for your protection.

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping options:
  • Standard Shipping ($12.95): Delivered via DHL/FedEx in 10-15 business days after processing
  • Free Shipping: Available for orders over $50, delivered via EMS in 15-25 business days after processing
All orders are processed within 1-2 business days.
Do you ship internationally?
Yes! We proudly serve most international destinations, excluding some Asian countries and remote areas. During checkout, you’ll be able to see if we deliver to your location.
How can I track my order?
You’ll receive tracking information via email as soon as your order ships. If you created an account, you can also track your order through your account dashboard.
What if my package is delayed?
While we make every effort to deliver within the estimated timeframe, occasional delays may occur due to customs processing or peak seasons. If your package is significantly delayed, please contact us at [email protected] with your order number, and we’ll investigate.

Returns & Exchanges

What is your return policy?
We want you to love your shoes! If you’re not completely satisfied, you may return unworn items in their original packaging within 15 days of delivery for a full refund.
How do I exchange for a different size?
For hassle-free size exchanges, please contact our customer service at [email protected] within 15 days of delivery. Include your order number and the size you’d like to exchange for.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was incorrect or damaged. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Still Have Questions?

We’re here to help! Contact our friendly customer service team at [email protected] or write to us at:

Shoe Fancy Shop
1778 Mulberry Street
Houston, US 77032

Happy stepping in your new favorite shoes!

The Shoe Fancy Shop Team