At Shoe Fancy Shop, we want you to be completely satisfied with your stylish footwear purchase. If for any reason you’re not delighted with your boots, heels, loafers, or any other fashionable footwear, we offer a straightforward returns and exchange process for our global clientele (excluding some Asian countries and remote areas).

Important Note: For hygiene reasons, we cannot accept returns or exchanges on sandals and any footwear that shows signs of wear. All items must be returned in their original condition with tags attached and in the original packaging.

Our Return Policy

  • Timeframe: You may return items within 15 days of receiving your order.
  • Condition: Items must be unworn, in original condition with all tags attached.
  • Proof of Purchase: Please include your order confirmation or receipt.
  • Non-Returnable Items: Sandals (for hygiene reasons) and any customized or special order shoes.

Exchange Policy

We’re happy to exchange your item for a different size or style (subject to availability). Simply follow the return process below and indicate that you’d like an exchange rather than a refund.

How to Return or Exchange

  1. Request Authorization: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Instructions: We’ll email you within 2 business days with return authorization and shipping instructions.
  3. Package Securely: Place items in their original packaging with all tags attached. Include your order number and return form.
  4. Ship Your Return: Send the package to our Houston address using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Shipping Methods

For international returns (excluding some Asian countries and remote areas), we recommend:

  • DHL/FedEx: Fast and trackable (typically 7-10 days to reach us)
  • EMS: More economical option (typically 10-15 days to reach us)

Our return address:
Shoe Fancy Shop
1778 Mulberry Street
Houston, US 77032

Refund Process

  • Processing Time: Refunds are processed within 5 business days after we receive and inspect your return.
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Timing: Credit card refunds typically appear within 5-10 business days depending on your bank. PayPal refunds are usually instant.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges, we’ll ship your new item once we receive and process your return. You’ll receive tracking information for your replacement item. If the new item is more expensive, you’ll need to pay the difference. If it’s less expensive, we’ll refund the difference.

Return Request Template

For faster processing, please use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shoe Fancy Shop Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for (specify size or product if exchanging)] I understand that: – Items must be in original condition with tags attached – I am responsible for return shipping costs unless the return is due to an error on your part – Sandals and worn items cannot be returned Please send me return authorization and instructions. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement or refund.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for shopping at Shoe Fancy Shop, where we combine fashion-forward footwear with exceptional customer service.