At Shoe Fancy Shop, we’re committed to delivering fashion-forward footwear with exceptional service. Our global clientele deserves a seamless shopping experience from delivery to returns (where applicable). Below you’ll find all the details about our shipping and returns processes.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to our global customers (excluding some Asian countries and remote areas):
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Includes tracking and insurance
Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas may experience longer delivery times.
Returns & Exchanges
We want you to love your stylish footwear from Shoe Fancy Shop. If you’re not completely satisfied, we offer a straightforward returns process for most items.
Return Policy Overview
- Timeframe: 15 days from receipt of order
- Condition: Items must be unworn, in original condition with all tags attached and original packaging
- Proof of Purchase: Include your order confirmation or receipt
Non-Returnable Items
- Sandals (for hygiene reasons)
- Any footwear showing signs of wear
- Customized or special order shoes
How to Return or Exchange
- Request Authorization
Email our customer service at [email protected] within 15 days of receiving your order. Use our template below for faster processing. - Wait for Instructions
We’ll email you within 2 business days with return authorization and shipping instructions. - Package Securely
Place items in their original packaging with all tags attached. Include your order number and return form. - Ship Your Return
Send the package to our Houston address using a trackable shipping method: Shoe Fancy Shop
1778 Mulberry Street
Houston, US 77032
Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using DHL/FedEx (7-10 days) or EMS (10-15 days) for international returns.
Refund Process
- Processing Time: 5 business days after we receive and inspect your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing:
- Credit cards: 5-10 business days (depending on your bank)
- PayPal: Usually instant
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Exchange Process
For exchanges, we’ll ship your new item once we receive and process your return. You’ll receive tracking information for your replacement item.
- If the new item is more expensive, you’ll need to pay the difference
- If it’s less expensive, we’ll refund the difference
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Shoe Fancy Shop Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Details:
– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for (specify size or product if exchanging)]
I understand that:
– Items must be in original condition with tags attached
– I am responsible for return shipping costs unless the return is due to an error on your part
– Sandals and worn items cannot be returned
Please send me return authorization and instructions.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement or refund.
Need Help?
Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.
Thank you for choosing Shoe Fancy Shop – where fashion meets comfort in every step!